KHAIRUN SERVICOM Committee Holds Capacity-Building Workshop on Service Delivery

The SERVICOM Committee of Khalifa Isyaku Rabiu University (KHAIRUN) has organised a one-day capacity-building workshop aimed at strengthening the knowledge, skills and competencies of personnel responsible for monitoring and promoting effective service delivery.

The workshop was themed "Role Model Service Delivery Monitoring Personnel in University: Challenges and Solutions" and "Strengthening Leadership and Administrative Competency for Effective Service Delivery in the Nigerian University System: The SERVICOM Perspective."

In his welcome address, the Chairman of the KHAIRUN SERVICOM Committee, Ashiru Yusuf Garba, emphasised the importance of continuous capacity building in enhancing the effectiveness of SERVICOM personnel and improving service delivery across the university.

The Vice-Chancellor of KHAIRUN, in his opening remarks, highlighted the significance of effective service delivery to the achievement of institutional goals. He stressed the need for professionalism, accountability, responsiveness and strong administrative leadership in building a service-oriented university system.

The workshop featured presentations facilitated by Professor Sani Ibrahim and Barrister Nura Musa Abdullahi, both from Bayero University, Kano (BUK). The facilitators provided perspectives on the responsibilities of service delivery monitoring personnel, leadership and administrative competencies, as well as challenges confronting effective service delivery and practical approaches to addressing them.

In her closing remarks, the Secretary of the KHAIRUN SERVICOM Committee, Hajiya Khadija Balarabe Sadauki, appreciated the university management, facilitators and participants for their contributions. She encouraged participants to translate the knowledge acquired into improved service delivery and professional conduct in their respective areas.