NOUN SERVICOM Meeting Emphasizes Student Satisfaction and Effective Communication

Mrs. Margaret Boro, Director and Nodal Officer of SERVICOM, delivered a compelling address during a recent meeting held at the headquarters of the National Open University of Nigeria (NOUN) in Abuja. The meeting, attended by university officials and stakeholders, focused on prioritizing student satisfaction and enhancing the handling of service-related reports within the institution.

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In her remarks, Mrs. Boro emphasized the important role that students play in the university's ecosystem, describing them as "our special customers" without whom the university's mission cannot thrive. She emphasized the importance of treating students with respect and ensuring their needs are promptly addressed.

"Without our students, we have no work. You cannot say you are working in Open University when we don’t have students. They are our special customers, and they should be treated right," Mrs. Boro remarked passionately.

Drawing from her extensive experience, Mrs. Boro highlighted the significance of respectful and courteous communication, even in busy work environments. She emphasized the need for staff members to adopt a polite and accommodating approach when interacting with students, regardless of their workload.

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"‘I’m busy, I’m busy, go out, go out’. That’s not right. There’s a way, even if you are busy, you can attend to the person," Mrs. Boro advised, advocating for a considerate response such as, "Oh, I’m sorry. I need to finish this for my director. I will usher you shortly once I’m done."