AFUED SERVICOM Unit Hosts Two-Day Workshop to Elevate Service Delivery Standards

The Adeyemi Federal University of Education (AFUED) Servicom Unit held a two-day workshop on Monday 26th and Tuesday 27th January 2026 for all its members with a view to strengthening service delivery in the institution. 

The guest speaker, Professor Oluseyi Ezekiel Awe in his lecture highlighted SERVICOM framework and reminded members of the unit the need to keep abreast with SERIVCOM mandate which entails, service delivery standards, complaints management, and ethics, in order to strengthen effective service delivery in the university. 

According to him, the reason by government to set up SERVICOM is geared towards improving the quality of life of citizens and to enable the people of a nation to live in safety and happiness.

He emphasized core values of public administration which he listed to include transparency, accountability, and ethics professionalism. The guest speaker also enumerated some of the benefits which Nigerians get from SERVICOM to include improving the quality of contact between providers, receivers and promoting excellence in service delivery, as well as improving image of organizations in the eyes of the public among others.

The speaker identified some challenges facing SERVICOM to include weak awareness sensitisation, inadequate institutional commitment, resistance to change, and poor reporting culture to mention but few. 

Prof. Awe emphasized the effect of technology on SERVICOM, especially in the areas of handling of complaints, tracking and accountability, real-time data collection for decision making, transparency as well as lack of citizen trust, and fast response to complaints and resolution. 

He mentioned what he listed as six identified ethical lenses in SERVICOM to include Rights Lens, Justice Lens, the Utilitarian Lens, Common good lens, the Virtues Lens as well as the Care ethics lens, and stated that they help in determining, what standards of behaviour and character traits can be considered right and good, which brings about integrity, value, moral principles, honesty, responsibility, conscience, choice, fairness among others. 

The University of Ibadan lecturer highlighted some of the duties and responsibilities of SERVICOM to include periodic submission of reports, collating, analysing, and publicizing all complaints, dissemination of best practices on service delivery and charged the government to pay more attention to the public sectors as it “would promote high performance which is a pre-requisite to achieving the designed result of economic growth, social development, and poverty alleviation”. 

The programme which held at the New Centre for Educational Technology (CET) in the University, was well attended by eminent personalities including Dr. K. O. Bolarinwa, Mr. P.B Adebayo, Mrs. O.O Bada, Mrs. A. P. Olabode, Dr. E. O. Fehintola, Dr. S.O. Awolaoye, Mr. M. R. Sheji, Mrs. O. O. Olabisi, , Mrs. Owan R. B among others.