Lead City University Trains Staff on How to Handle Difficult Students and Improve Service

Lead City University, Ibadan, has trained its Safety and Security and Hostel Management staff on campus intelligence, student relations and customer service.

The capacity-building workshop, held at Adeline Hall in two batches to accommodate staff from the two units, was facilitated by Dr Ayobami Owolabi under the auspices of the Institute of Personality Development and Customer Relationship Management (IPDCRM).

The training, approved and sponsored by the university management, focused on equipping participants with the knowledge, practical skills and professional attitudes required to perform their responsibilities more effectively.

The programme covered the fundamentals of campus intelligence, SWOT analysis of campus intelligence, customer relationship management, reasons customers leave organisations, student relationship management and techniques for handling difficult customers.

Participants were also trained on customer service attitude and evaluation, with emphasis on delivering effective services to students, parents, staff and other stakeholders within the university community.

The university said the initiative was part of its efforts to create a safe, welcoming and well-managed campus environment while improving the quality of interaction between staff and members of the university community.

A major component of the programme was an “Attitudinal Checklist” completed by participants to assess their workplace attitudes and behaviour.

The assessment was designed to measure participants’ understanding of the concepts taught, identify areas requiring improvement and reinforce lessons from the training for better performance.

Speaking on the significance of the training, the organisers said strengthening the capacity of staff responsible for security and hostel management was essential to maintaining a safe campus environment and improving students’ overall experience.

The training also emphasised the importance of understanding students as key stakeholders and responding professionally to their concerns, particularly in situations involving difficult interactions.

Those who attended included the Head of Marketing and Alumni Relations, Dr Deborah Adejobi; Assistant Registrar in the Office of the Deputy Registrar, Corporate Communications and Students Services, Dr Henrietta Adeyemo; the university’s Chief Security Officer, Lt. Col. Oluade (rtd.); and the University Hostel Administrators/Heads, Mrs Josephine Adeoyo and Mr Olawale Akode.

The university said participants would receive Certificates of Attendance and Competence from IPDCRM in recognition of their successful participation and commitment to professional development and service excellence.

The initiative, according to the institution, reflects its continued investment in staff development as part of broader efforts to improve campus security, student welfare and service delivery.