NOUN VC Addresses Technical Issues, Assures Students of Ongoing Solutions
He acknowledged that some students were using outdated course materials for exams and attributed this to a three-year review cycle of the question bank, promising adjustments to correct the issue.
Binye-lum 
The Vice-Chancellor of the National Open University of Nigeria (NOUN), Professor Olufemi Peters, has assured students that the university is actively working to resolve technical challenges affecting exams, course materials, and the university portal. He made this commitment during a virtual town hall meeting on Saturday, September 21, 2024.
Peters addressed concerns regarding the Computer-Based Tests (CBT), advising students to carefully follow exam instructions and noting that improvements were being made to the system. He acknowledged that some students were using outdated course materials for exams and attributed this to a three-year review cycle of the question bank, promising adjustments to correct the issue.
The vice-chancellor also revealed that the university had detected attempts to compromise its Tutor-Marked Assignment (TMA) platform, which led the institution to adjust the examination scores of affected students instead of canceling all TMA marks. Peters emphasized the university’s commitment to maintaining the integrity of its academic processes.
Additionally, Peters addressed delays in processing student refunds, explaining that a thorough verification process was required but assured that disbursements would be made as soon as possible. Plans to improve the distribution of course materials were also discussed, with the university exploring more efficient delivery methods.
The VC concluded by acknowledging the ongoing technical glitches with the student portal and reassured students that efforts were being made to resolve the issues and enhance communication through official NOUN emails.
